EPOS SUPPORT
From our Milton Keynes head office, TISSL offers a variety of support packages that suit all ongoing business needs.
TISSL Support is one of our strongest offerings and greatly appreciated by our customers.
Our team is UK based in the Milton Keynes Head Office and always available to provide the maximum support to your business ensuring you are never without a working system.
Field engineers remain a part of the aftercare team, although newer technology will help reduce the necessity for site visits. HORIZON works on multiple operating systems so hardware can be re-used and DHCP protocols have provided ‘plug and ‘play capability for much easier replacement of broken terminals and devices.
We offer a variety of support packages that suit all ongoing business need.
UNLIMITED ACCESS
TISSL support team a provide worldwide support 24/7, 365 days a year. Ensuring you receive the assistance needed for maximum efficiency no matter what the time.
IMMEDIATE ACCESS
You can access our dedicated support team by phone or e-mail from 9am-midnight 7 days a week, 365 days a year. With a guaranteed response time of 30 minutes.
FULL EMAIL SUPPORT
Access to the tech support team 24/7 through the contact email support@tissl.co.uk. Email support is also included with the POS-in-a-BOX package.
PAY AS YOU GO
Buy and receive support from the team as you need it, across both phone and email. Including field engineer call outs if required.
EPOS TRAINING
In the new post lockdown world necessitating limited contact and with more intuitive and easier to use systems, TISSL have adopted new and more efficient ways of providing training.
Whilst there will always be a need for tailored and personal requirements, we are planning on-line tutorials and videos for an easy step by step approach.
In the meantime, our support team will continue to support in line with your requirements both during installation and for the on-going efficiency of your staff.
Where a full implementation is required for larger or multi-site organisations, the TISSL data and training team will help your staff with the back-office and POS screen set up. And, as the as the go-live date approaches, our trainers will show front of house staff all day-to-day features they will need.
Through our aftercare teams of training and support, your business will benefit through increased efficiencies and an ever-improving customer experience.
