EPOS Training & Support

AFTERCARE

EPOS Training & Support

The ongoing aftercare of our customers is just as important to us as the initial sale. We make sure your staff are fully prepared to run the day-to-day of your business, through both our EPOS training and support teams.
Our EPOS Training allows you to have a full working knowledge of all elements of your POS system. Divided into 2 key areas; Initial training during the installation process and On-going training for existing customers.
We know some issues need a little extra help and that's why our support team are always on hand. TISSL Support is available 365 days year, from our Milton Keynes based head office.
Through our aftercare teams of training and support, your business will benefit through increased efficiencies and an ever improving customer experience.

INITIAL TRAINING
Throughout the implementation period, our data and training team work with your office staff or managers. Training them on back-office functionality such as menu item setup, on-screen button settings, discounts and more. As the go-live date approaches, our trainers will show front of house staff all the day-to-day features they will need. Where possible, initial EPOS training will be in our Milton Keynes head office or when required, onsite.

As with most software, we realise that many users would love to delve deeper. Becoming more fluent in using the technology through advanced EPOS training. Furthermore, with the staff turnover rates within hospitality, new staff joining your business may require initial EPOS training on TISSL. To meet these requirements further training is available to book, within our online shop.

Click the links below to find out more!

ONGOING SUPPORT
The TISSL support team are on hand to make sure you are never without a working system. We offer a variety of support packages that suit all ongoing business needs:

UNLIMITED ACCESS: TISSL support team a provide world wide support 24/7, 365 days a year. Ensuring you receive the assistance needed for maximum efficiency no matter what the time.

IMMEDIATE ACCESS: You can access our dedicated support team by phone or e-mail from 9am-midnight 7 days a week, 365 days a year. With a guaranteed response time of 30 minutes.

FULL EMAIL SUPPORT: Access to the tech support team 24/7 through the contact email support@tissl.co.uk. Email support is also included with the POS-in-a-BOX package!

PAY AS YOU GO: Buy and receive support from the team as you need it, across both phone and email. Including field engineer call outs if required.

Courses

Become a TISSL expert by attending one of our brilliant training courses. You’ll enjoy greater success in using our software…

£275.00
ADVANCED 2-DAY COURSE ( Price per person)

Advanced is a course designed for experienced TISSL users wanting to take their knowledge to the next level. Participants will gain a deep understanding of both the back-office system and front-end...

£150.00
REFRESHER 1-DAY COURSE ( Price per Person)

This course is designed to benefit experienced managers or back-office users who may not have had the benefit of direct TISSL training before. It delves deeper into all the maintenance areas of the...

£150.00
BEGINNER 1-DAY COURSE ( Price per person)

This course is designed to benefit managers or back-office users who are new to TISSL technology. Participants will be trained on how to maintain the system on a day-to-day basis including menu ite...