Artigiano

April 2015: Upmarket espresso and wine bar chain Artigiano has this month celebrated two years since its launch, at the same time opening its fifth location. In March 2013, the business chose St Paul’s, London as it first venue. Early expansion saw it open at the end of that year in Exeter.

Reading followed a year later and then two venues in Cardiff in early 2015.

On the subject of technology, Operations Manager Mike Keough explains that the new business opened with a custom-built EPoS solution. “It seemed a good idea but it soon became clear this was not the right system for us. By the time we’d been trading a year, we could tell it was holding us back.”

Once time and budget became available, Keough went to the market to source a replacement. “I looked at lots of systems and evaluated them against the particular needs of the Artigiano business. TISSL came out as the clear winner.”

The TISSL solution was first rolled out in October 2014. It comprises EPoS, Head Office Enterprise, Chip & PIN and contactless payment support, plus integration with Fourth Analytics. The software runs on PC-based touchscreen EPoS terminals.

As for the reasons for selecting TISSL, Mike Keough states that an integrated PDQ system for Chip & PIN transactions was critical. “TISSL integrates with Barclaycard, which is ideal as they are our merchant services provider.”

He continues: “Something unique to us is that our coffees are made to order by a barista, operating separately from the main till. So we need to have our coffee orders communicated to a barista screen, not just to a dispense printer. Very few systems do this but TISSL does.”

Artigiano was already using software from Fourth for stock management and ordering, and for staff payroll and rotas. “Fourth told us TISSL was a really good company to work with and that’s proved to be the case. We’ve taken TISSL’s integration with Fourth Analytics and it works really well. We’re aware TISSL is the only company to have a POS feed into Fourth Analytics so we’re fortunate to have this.”

When TISSL demonstrated its system, the Artigiano team felt both software and hardware were “the nicest” they’d seen. “We like the navigation and the responsiveness of the hardware. Compared to what we had before, TISSL is slicker and more streamlined. It’s just what a fast-paced service business such as ours needs to keep queues short and customers happy.”

Shop managers value the fact that the hardware supports fingerprint recognition. “Staff can always borrow a PIN or a key fob from a colleague but fingerprint login is unique and completely secure. It means we can track precisely which servers are doing which transactions.”

Reporting was, not surprisingly, another deciding factor. “We wanted really useful data which wasn’t currently available to us.” Today, each manager uses TISSL for day-end reports, looking at department sales, cash-overs, cash shorts and discrepancies. The system also displays employee time-card data. Exporting monthly data to the company accountant monthly is easy, observes Keough. “The back-office enterprise system produces good hard data which, when linked into Fourth Analytics, gives us something really useful.”

“A challenge for our business is sustaining trade from early morning to late at night, bridging the change from coffee bar to wine bar. We’re taking TISSL’s integration with Ecrebo Loyalty and we’re excited to have found a low-cost solution that’s ideal for us. We believe loyalty vouchers will be a great way to get out the message that we’re an all-day business and encourage coffee drinkers to come back in the evening for a beer or glass of wine, and listen to some music.”

Observes Mike Keough: “Moving to TISSL was a pre-emptive strike for growth. That’s very much why we chose its enterprise system, which can help us manage group operations. We’ve already proved with our latest opening in Cardiff how fast and seamless it is to roll out TISSL to a new business. This week’s installation went without a hitch, so we feel in TISSL we have a growth-friendly infrastructure.”

“We feel very lucky to have chosen TISSL. In particular, the integrations with Fourth and Barclays are a real godsend, plus TISSL is a nice company to deal with. Working with TISSL is a very personal experience and you feel it’s a company you can grow with,” he concludes.



MORE CASE STUDIES

Gordon Ramsay Group

The Gordon Ramsay Group comprises of the restaurant business of acclaimed chef, restaurateur, TV personality and author Gordon Ramsay...

READ MORE
The Fat Duck

The Fat Duck Restaurant, Heston Blumenthal, awarded three Michelin stars, restaurant of the year, Best Restaurant in the World and Best Restaurant in the UK....

Caprice Holdings

A collection of London's favourite restaurants by Richard Caring. Explore the glamour and style of The Ivy, Sexy Fish, Daphne's, Scott's and more....

READ MORE
Le Pain Quotidien

Take a breather from our fast paced life and enjoy this international bakery- restaurant ...

READ MORE
Zuma

Informal, high-end Modern Japanese with sushi counter, robata grill and natural designer interior....

READ MORE
Brunning & Price

Mostly set in rural locations each pub is unique serving cask ales, afforable wines and freshly cooked food...

READ MORE
La Petite Maison

Simple & Delicious French Mediterranean ...

READ MORE
Coya

2012 saw a new wave of Latin American restaurants come to London.
...

Marylebone Leisure Group

The Marylebone Leisure Group was founded in 2011 and currently operates a number of pubs, bars & restaurants in London and the South East. ...

READ MORE
The Ledbury

Two Michelin Star Notting Hill Restaurant ...

READ MORE
Frog By Adam Handling

Renowned chef, Adam Handling, has extended his culinary empire with his flagship restaurant, Frog by Adam Handling. ...

READ MORE
Pollen Street Social By Jason Atherton

Chef Jason Athertons Flagship restaurant ...

Spring Studios

Expertly designed portfolio of photographic studios...

READ MORE
Laki Kane

Londons Tropical Escape...

READ MORE
Avobar

Cafe concept dedicated to everything avocado ...

READ MORE
Flat Iron Steak

Remarkable steak restaurants...

READ MORE
Lussmans

Sustainable Fish & Grill ...

READ MORE
Restaurant Martin Wishart

Enjoy Michelin-starred dining at Restaurant Martin Wishart in Edinburgh's historic port of Leith. ...

READ MORE
St Ermins Hotel

A 4* luxury hotel in Westminster, Central London...

READ MORE
Mac & Wild

Mac and Wild are a group of Scottish restaurants in London serving up the best of Scotland's produce from steak...

READ MORE
Charles Wells

"Freshly made, wood-fired, artisan pizzas, warming terracotta pots of comfort food and fresh Bedfordshire-brewed beer...

READ MORE
Ramblinns

A small collection of unique country inn freehouses....

READ MORE
Lupita

Authentic Mexican Taquería, serving a wide selection of Mexican Food and Drinks ...

READ MORE
Arthurs at Liberty London

Arthur’s brings guests a spectacular destination dining hotspot at the Iconic department store...

READ MORE
Thomas's at Burberry

Thomas's at Burberry on Regent Street brings luxury dining to the flagship store...

READ MORE
Swingers

Swingers combines crazy golf, street food and amazing drinks into an incredible social experience at two stunning venues right in the heart of London....

READ MORE
Wear Inns

Wear Inns specialise in the management and acquisition of freehold pub premises in the North of England....

READ MORE
The Mandrake Hotel

Set within a 2-minute walk from Oxford Street in central London, The Mandrake is a luxury boutique hotel....

READ MORE
Les Ambassadeurs Casino

One of the capitals most exclusive gambling clubs...

READ MORE
The Box Soho

Theatre Of Varieties ...

READ MORE
Champany Inn

Award winning Steakhouse with sixteen elegant bedrooms...

READ MORE
Circle Health

State of the art Hospitals providing surgery, rehabilitation and other healthcare services...

READ MORE
DF Mexico

American Diner fused with Mexican Flavours...

READ MORE
Innventure

Building restaurants plate by plate...

Kokoro

Kokoro translates to " heart and soul " and that is precisely what this Korean chain put into their food...

READ MORE
Maddox Club

Located in the heart of Mayfair, Maddox is Chic private members nightclub...

READ MORE
Tape London

Live music and DJ sets offering an a elegant party experience...

READ MORE
Henrietta Hotel

Henrietta Hotel offers boutique Hotel rooms in Covent Garden, Central London. A unique hideaway with a great Restaurant and Private Mezzanine & Bar...

READ MORE
Tonteria

The mad Mexican tapas lounge and Tequila nightspot on Sloane Square...

READ MORE
Burrito Mama and DF / Mexico

Wahaca was founded by Thomasina Miers and her business partner Mark Selby in 2007...

The Zetter Hotel

Two characterful hotels, two distinctive restaurants....

The Wellington

The Wellington in Welwyn, Hertfordshire, was devastated by a fire in 2009....

The Royal Shakespeare Company

Tissl supplied an EPoS system at the Royal Shakespeare and Swan Theatres...

The Grain Store

Vegetarian restaurant is backed up by a meaty POS system that delivers healthy results...

South Downs College

One of Hampshire's largest educational establishments, boasts an excellent reputation and modern facilities....

Milton Keynes Council

Milton Keynes Council...

READ MORE
Pollen Street Social

Compared with the last system I worked with -TISSL's EPoS system is incredible...

Tamarind Kitchen

Tamarind Kitchen is credited with introducing Indian street food to the London restaurant scene....

Gauthier Soho

Gauthier Soho prides itself on offering ‘serious, sensitive and considered vegecentric food'...

Francos, St James

Franco's combines a ground-floor restaurant with private dining areas....

Boulestin Restaurant

...

See All Case Studies