Field Service Engineer

Field Service Engineer Role Overview

The Field Service Engineer role provides on-site customer support and maintenance as assigned by the internal support desk. The Engineer will work in collaboration with other engineers and support staff to resolve client’s technical issues in a timely fashion in order to maintain client satisfaction.
The Service Engineer installs, troubleshoots and maintains an extensive variety of PC/EPOS based products and equipment and identifies, analyses, exchange or repair parts as needed.

Reporting to

Workshop Manager

Duties and Responsibilities

• Install EPoS and associated systems at client venues
• Provide Help Desk / Technical Support to clients while “in House”
• Administer Hardware Technical Support including site visits and preventative maintenance visits
• Provide Software Technical Support including site visits
• Build and Hot-stage systems prior to installation
• Build and install data onto the system as per client requirements
• Diagnose, repair where possible and clean faulty equipment from the field

Experience/Knowledge and Skills

• Proven experience in diagnosing electronic faults
• Analytical and problem-solving skills
• Good technical knowledge of PC’s and EPoS hardware
• Working technical knowledge of current protocols and operating systems
• Ability to operate tools, components and peripheral accessories
CompTIA A+ / N+ / or demonstration of required technical knowledge
• Good Software and Hardware troubleshooting skills
• Windows desktop and Server experience
• Routers, switches and basic firewall experience
• Basic TCP/IP knowledgeAdvertisement for the role of an EPOS field service engineer
• Basic SQL knowledge an advantage
• Able to adapt and operate in line with client standard operating procedures
• Professional image and smart appearance
• Self-confidence and good interpersonal skills
• Good communication (both verbal and written) skills
• Good listening skills

Role and Responsibilities

• Maintain professional demeanour under pressure
• Operate effectively in a team environment with both technical and nontechnical team members
• Able to operate with minimal supervision
• Hard working and prepared to work extended hours where required
• Able to manage time effectively, set priorities appropriately, schedule travel time

A clean driving licence is essential.


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