Senior Helpdesk Analyst

Overview The Senior Helpdesk Analyst provides a single point of contact for clients to receive support and maintenance within the organisation’s EPoS environment. This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. The Senior Helpdesk Analyst will also troubleshoot […]

Junior Helpdesk Analyst

Overview The Helpdesk Analyst provides a single point of contact for clients to receive support and maintenance within the organisation’s EPoS environment. This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. The Analyst will also troubleshoot problem areas (in […]

Field Service Engineer

Overview The Field Service Engineer role provides on-site customer support and maintenance as assigned by the internal support desk. The Engineer will work in collaboration with other engineers and support staff to resolve client’s technical issues in a timely fashion in order to maintain client satisfaction. The Service Engineer installs, troubleshoots and maintains an extensive […]